Refund Policy

1. Our Commitment

At IDP.Expert, customer satisfaction is our top priority. We understand that plans change and circumstances vary. That's why we've created a fair and transparent refund policy to ensure you feel confident when using our services.

2. Full Refund Eligibility

You are eligible for a full refund in the following situations:

• Application Not Yet Processed: If you cancel your order before we begin processing your application.
• Application Rejected: If we are unable to process your IDP due to issues on our end.
• IDP Not Accepted: If your IDP is not accepted by authorities or car rental agencies at your destination country (proof required).
• Non-Delivery: If you ordered a physical IDP and it was not delivered within 30 days of the expected delivery date.
• Duplicate Charge: If you were accidentally charged more than once for the same order.

3. Partial Refund Eligibility

You may be eligible for a partial refund in these cases:

• Cancellation After Processing Begins: If you cancel after your application has been processed but before shipping, you may receive a refund minus processing fees.
• Downgrade Request: If you wish to downgrade from a physical + digital package to digital only, we can refund the difference.
• Shipping Issues: If physical delivery fails due to an incorrect address provided by you, we can refund the product cost minus shipping fees, or reship to a corrected address.

4. Non-Refundable Situations

Refunds are not available in the following cases:

• Change of Plans: If you simply change your mind or no longer need the IDP after it has been issued.
• Incorrect Information: If your application is rejected due to false or fraudulent information provided by you.
• Document Issues: If you fail to provide acceptable documents after being given the opportunity to resubmit.
• Digital IDP Downloaded: Once you have downloaded or accessed your digital IDP, refunds are not available for change of mind.
• Expired Request: Refund requests made more than 60 days after purchase.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at refunds@idp.expert with your order number and reason for the refund request.
2. Provide Documentation: If claiming IDP non-acceptance, please provide documentation such as a letter from the authority or rental agency.
3. Wait for Review: Our team will review your request within 2-3 business days and respond with a decision.
4. Receive Refund: Approved refunds are processed within 5-7 business days to your original payment method.

6. Refund Processing Time

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
• PayPal: 3-5 business days
• Other Payment Methods: Processing times may vary

Please note that your bank or payment provider may have additional processing times beyond our control.

7. Cancellation Policy

You may cancel your order at any time by contacting us:

8. Replacements

We offer free replacements in certain situations:

• Printing Errors: If there are errors on your IDP that were our mistake
• Damaged During Shipping: If your physical IDP arrives damaged (photo evidence required)
• Lost in Transit: If tracking shows the package was lost (after investigation)

For plans that include free replacement, you can request a new digital or physical copy at no additional cost within the validity period.

9. Disputes

If you are unsatisfied with our refund decision, you may request a review by a senior member of our team. We are committed to resolving all disputes fairly. Please contact us at support@idp.expert with "Refund Dispute" in the subject line.

10. Contact Us

For any questions about our refund policy or to request a refund: